Complaint / Review
Dinettes For Less - Patrick OLeary
Dinettes for Less, Patrick O'Leary Rip-off! Defective and switched merchandise!

In July my husband and I went to purchase a dinette and chair set for arond $1300. We special ordered castor tilt chairs that did not come with the dining table we picked. We gave a check $450 for the deposit and was to pay the balance when the order arrived in six weeks.
We were notified the order was in and that they were no longer accepting checks and we had to bring in a cashiers check for the $726 balance. (We were originally told by "can't so wrong" Sue that because we were returning customers, paying with a check for the final order was fine.) I

Went to pick it up and brought it home. When we removed the plastic bags from the chairs we realized that they were not the right chairs because there was no tilt. We immediately took the chairs back within an hour of picking it up. We were told to come back the next day to see the manager.

The next day the manager was not there so the assistant looked at the chairs and informed us that the chairs were incorrect and Patrick would be notified. When we heard from Patrick first he said the he had similar chairs that he could offer. When I went to look at and pick them up he said they were sold. I asked for a refund or the correct chairs be reordered and was told it would cost $800 more to reorder. I told him the was unacceptable and to refund me and he became nasty stating that we were given the right chairs and that the person - Sue - that we placed the order with would not make a mistake, we just changed our minds.

To make matters worse we had to put the table together and in doing so it was loopsided. My husband being an engineer and all knows how to balance a table. He said he would send someone out to look at and fix it - no one showed up and he wanted us to pay $60 for the visit. He later admitted to having problems with that table and would order the right parts and to date nothing.
We filed a complaint with the BBB and we are set to go to civil court for a refund or replacement of the WHOLE set. Meanwhile we still have this loopsided table - no replacement parts and no chairs.