I placed an order line with Greenculture, Inc. I ordered a dining room set with extra chairs. The chairs were on another page. When I clicked it the table came along. I thought my previous table was already secured.
Any way when the table arrived - I saw the delivery man putting it together. I stopped him and told him that was the wrong table. He made a call and said his boss it is the wrong table but keep it until the new table arrives in 2 weeks. He wrote this on shipping slip I signed.
I immediately call Shawn the representative I was working with. He said it was the right table. When I went back and looked the order form - I had indeed ordered the wrong table. But dealing with a representative why wouldn't he tell me that "you have ordered 8 chairs to go with a table that sits 4". I guess not.
I told him I was sending it back for the right now. He said do not send that table back because they would not accept it. I ordered to pay for the shipping myself. He said that it would get damaged. Strange it didn't get damaged coming to me.
No matter what I suggested - they were not taking the table back. But they would give me a small discount if I ordered the correct table.
I spent 2200.00 for those chairs and table. And couldn't get them to take back anything. - Pure rip-off.
I went with this company because they are environmental friendly. I guess then you do not have to be people friendly.
0 comments