We need to replace a few windows and were acquiring estimates on the small project and the cost of replacing all of the windows in our house at once. On my quest for a third and final estimate, I contacted Long Windows through their web page and requested a free in-home estimate. A few minutes later I received a call from a woman to schedule our estimate. She asked for the address and other details and then asked if there was a Mr. And asked for his name.
On to the scheduling portion, I mentioned that my husband is not available for these appointments and that the decision making is in my hands. The girl told me they required him to be here during their visit. I told her that wasn't going to happen and that I was fully capable of this. She reiterated her previous statement. Becoming frustrated, I chose to end the call, telling the woman this just wasn't going to work.
I have never been so insulted by a company I was patronizing. Previous estimates from far larger, well-known companies did not require, nor even mention, such requirements. I feel as though my stating that his attendance was not required is the only bit of information they needed to proceed with the scheduling.instead, I am left insulted and belittled. Were it my husband who made the request and was on the phone, would they insist that I be present?
I have drafted and sent a letter to their corporate offices and will be obviously going with another company, for which I will contact, not my husband and I will be present for future correspondence, not my husband and for whom I will write the check, not my husband.
I will happily pay more money for excellent service. I will not tolerate being made to feel worthless by any being or company.
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