Do not let them in. They will not leave. They will try to make you sign a contract without even allowing you to think about their offer. Talk about cheap used car salesman tactics. They will walk in trying to tell you how superior their windows are and how much money you will save. But then when you finally want the FREE QUOTE they advertise, they drag their feet and try to make you sign the contract before you even know the final price.
One guy sat in my house for 4 hours and would not give me their best price so that I can compare it to the other estimates I had. What they like to do is this. They hit you with an outrageous offer at first. If you decline, they will start cutting the price and the longer you hold out, lower the price goes. I kept asking him for the best price and when he finally told me, $40000 for 35 windows. I said "no", because it was over my budget. He then, made a phone call and came back with a price of $35000. I still said "no, because my budget was $23000. I expected the guy to leave. I only wanted a free estimate. So then he starts putting papers in front of me to fill out and sign. I told him, politely (since he was in my house and i didn't know him), "I can't sign, its too expensive." Finally after more attempts to make me sign, he made another phone call. This time it was to one of the partners (family) of Long Windows. The guy finally offered me $23000 for 25 windows. 25? I said, i need a quote for 35 since I need them all replaced. Did they want me to go to another company to get my other 10 windows replaced? After 4 hours of this, I asked them to leave and never come back. IF the so called windows are so superior than why act like you are trying con the customer.
These idiots don't realize that I called them because I wanted windows. You don't have to convince me that I need a window. I already know that. I don't know who runs the sales/business department but that person needs to go. You need to change the whole stucture so that you don't have so many angry customers. If your product is supposed to be so great, then stand by them. The people who want quality, like me, will call you back and order the windows.
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