I was looking to replace the windows and door of my house. I called only for an estimate.
I couldn't get even an approximate price over the phone, they would have to come out to my house and take measurements. I scheduled an appointment.
About three days before my appointment, I got a call from SIR Home Improvement to check and see if all the people responsible for making the decision would be there.
I said I would be making the decision but that I was NOT planning on making the final decision that day.
I was just getting estimates and then asking people that I knew what they thought about it. When asked why I had to ask other people, I stated that I was on a limited budget and would like their (other people) opinions as to whether this would be a good deal or not.
I was asked who I would ask and I told them my mother. I was then asked if my mother could be at this appointment.
I told them no and that I still made the final decision. I was then put on hold. When she got back on the phone with me, she stated that maybe I would do better to go to a neighborhood agency and that she would be canceling my appointment.
I wrote to the Better Business Bureau to complain. They wrote to SIR Home Improvement and their response was that I had misunderstood what the woman had said.
No I hadn't. They wanted an order from me at the time of the appointment and since I had said that I planned to talk to others, then they didn't want to bother with me.
Since then I have told everyone I know how they treated me and not to use them. I'm boycotting and I plan to protest them.
Don't use SIR Home Improvement for anything. They only want you if you have lots of money and are willing to make a decision right then and there!!!
Shirley
Kalamazoo, Michigan
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