WE purchased a Sofa, Loveseat and Chair from Value City Furniture. We weren't sure about buying it until the salesman - G. Welsh kept pushing the furniture warranty thru Stainsafe. He said they would take care of any problems for 7 years. He said it didn't matter what happened they would fix or replace it and stressed that they were very quick to respond to customer problems.
After having this furniture for 1 year, there were tears in the fabric on the arms. After a couple months, they (Value City) came out and repaired the fabric. We now have several large tears in all 3 pieces.
I have tried for months with no luck to get Stainsafe to fix it. I voiced my dissatisfaction to Value City and was told that the manager or service supervisor would call me the next day. 3 days went by without a call.
When I called back I was told that the On-Duty Manager forgot to give anyone the message. The service supervisor told me she was going to check with stainsafe and find out the status of my claim. After not hearing form her, I again called the store and was told she couldnt get thru to them. It has been over 3 months since I started my claim and still haven't received anything but the runaround from Stainsafe or Value City.
The quality of furniture is just as bad as the customer service they provide. I can't stress enough for everyone to go somewhere else. Don't let the sometimes cheaper price fool you. This stuff is JUNK, and you will be sorry if you purchase anything from them.
I have filed complaints with both the BBB and the Attorney General's Office, hopefully some good will come from that before I start legal action which is coming if they don't respond. How these people can sleep at night is beyond me.
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