I worked at Crown Court Appartments from oct. 2007 till dec. 2010. I attended two company annual parties held at Rustler's Roost. Mike Bodin the Area Vice President told us we had a new company moto. It was, let's make the residents stay longer and pay even more. Then he said we will do this by Superior Customer Service. Sounds ok i guess. Try to get happier residents that are willing to pay more for exceptional service, is probably an idea that could work, even in this economy. But were Equity falls short, way short is in the Customer Service. I had a resident that had Parkinsons Decease and was requesting an ice maker in his refriderator to be replaced with an upgraded on so it would produce the amount of ice his prescription said he needed everyday. I was told NO by MIke Mckibbin, crown courts 24 yr old Maintenance Supervisor with 5 years experience in appartment maintenance. I saw an elderly lady take in a roomate from her church to try to make ends meet in there $1200.00 per month appartment, this man was a bad man and beat her and put her in to hospital and attemted to kill her, he was arrested for assault and attemted murder. Crown Court and Equity Residential found her at fault for having a unauthorized person living with her. I reported a drunk resident throwing glass bottles at the pool and we had to drain and refill the pool, (residents split to water bill, lighting bill, property tax bill. Hoa fees which at crown court run about 30,000 per month to be part of the princess resort. For those who do not know this, crown court is governed by the princess resort, they are the majority share holder of that H.O.A. The resident who cause glass to be in the pool, was not evicted since he put in a 30 day notice as i was reporting the insodent. Sharon K. Property manager said to his: so you desided to put in your notice before i evicted you right? He said, pretty much. He was pre approved to move into another equity property in cali. Never did pay for the water bill the residents did. I will help anyone who has a problem with equity residential and i have acess to other equity former employees as well as residents. My email is
also they NEVER full paint appartments only touch up the scuff marks.
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