Usacomplaints.com » Construction & Repair » Complaint / Review: Express Flooring - Mismanagement/customer service. #693210

Complaint / Review
Express Flooring
Mismanagement/customer service

An entire disaster! I caught with Specific Floor to set up wood floors in three rooms. Conditions of the agreement involved the shifting of furniture and also the elimination of flooring. The mount was planned to take-two times (Sunday, Mon). I had been informed the deploy team might appear between 9:00-11:00 am. I required an updated ETA at roughly midday. I had been informed the substance for that work was nevertheless on the way to Tucson from Phoenix and could be coming "quickly", which recommended the deploy team wouldn't be coming promptly. Next, obtained a phone and was informed the vehicle transporting the substance had a blowout and was caught in Casa Grande. The support affiliate mentioned the install team would generate to Casa Grande to get the substance after which arrived at me house for that mount. After I called again for another ETA the support affiliate recommended me the deploy team have been focusing on another deploy that day, which required longer than anticipated, which which was the main reason these were working late (thus much for that "taken tire" account). Since it was receiving so overdue, I got it upon myself to maneuver all the furniture and pull-up the flooring simply to accelerate the procedure a little. Positive thing I did so! The team reached my house after 2:00 pm and completed up the master suite soon after 9:00 pm, on the Sunday! Subsequently, since the stick wasn't yet dried, we couldn't transfer the furniture back to the master suite, which recommended that my spouse and that I got to rest about the family room ground that evening. Mon morning, the deploy team came, directly on period, and quickly started focusing on the 2nd of three rooms. I subsequently discovered that insufficient substance have been requested, and therefore the 3rd room wouldn't be completed until a later period. How may this horrible tale finish? I will inform you when, or possibly I must state "if", it actually gets done. Something is for certain, Specific Floor is just a horrible organization and really should be prevented NO MATTER WHAT! The only real good remark I will create is the fact that the particular deploy team, brought by Mario (lastname unknown), worked very difficult and did an excellent work on the ground. This whole catastrophe was obviously because of mismanagement in the fingers of Colin (lastname unknown, 602-501-1660).


Offender: Express Flooring

Country: USA   State: Arizona

Category: Construction & Repair

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google