I originally called action to fix a water pipe that had broken off. Action arrived promptly to fix the pipe.
Almost a year later as part of their service plan they installed and fixed my Swamp Cooler. The tech had tweaked the pipe causing a water leak in my basement.
I called Action to come and fix the pipe and was quoted a price to fix the pipe they had originally repaired in the first place.
I explained to them what had happened they had sent a tech out who not even looking at the leak or inspecting the pipe says the pipe had burst. (Which it had not burst)
I called back to speak to a supervisor and was told it takes 24-48 hours to respond to a customer by Nichole.
I explained my water is off and the pipe needs to be fixed ASAP. She refuses to help me and states it takes 24-48 hours for a supervisor to call.
The plumber I had called to fix Actions mistake notices the connection and shows me where the tech made a mistake. I had taken the pipe also down to the local plumbing store who also acknowledged the faulty fitting and the low quality pipe installed.
On Monday I still had not received a call from Action and had called Nichole who stated it would be another 24-48 hours for a supervisor to call back.
On Tuesday I finally receive a call back from a supervisor who gives me the runaround and asks me to call him back with the information he requested. I called him back the same day and was told he was in a meeting and they would take a message.
I left a message and still by Wednesday not received a call back. I contacted Action again and was told he was on a job and it would take another 24-48 hours to get a call. I told them it was unacceptable and I wanted a manager on the phone.
Action finally put a manager on the phone who refused to assist me resolve my problems then went to the length of insulting the customer by asking "Do you speak English" I explained to the manager this was no way to treat a customer and left a message for the original Manager I was working with to call me.
A week later Action refuses to take responsibility for their work or their actions. After a week of talking they still state it was not their fault and refuse to help the customer.
I had to pay another company to fix their mistake. They refuse to even compensate the customer for the parts or labor due to their mistake.
The management has been rude unwilling to work with the customer.
Not returning calls Insulting the customer with racially charged insults. And all around negligent work carried out by their employee who caused water damage to my basement.
And a unwillingness to take care of the problem they had caused in the first place.
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