During the estimate I was told they used a product that sat on the footing of the foundation of my basement. They did not use the product they said they advertised in there brochure. They used some cheap pipe bought at home depot. The same goes for the sump liner they installed. The sump liner they installed was the exact one they said in the brochure was out of date and not pleasant to look at.
They didnt install an alarm at the hot water heater as quoted in the agreement. The dam they built around the hot water heater has about a half inch gap on the both sides and wouldnt work if the water heater let go.
They did a sloppy job outside. The pipe coming out of the house was crooked and they were supposed to cut and flop over the grass, dig up the soil, lay the pipe and lay the grass back over the pipe. That didnt happen. They dug up the lawn and turned into a mess. There are some spots where they didnt even cover the pipe.
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