I placed an order with this company on 16 April for a pair of roller blinds and some shutters. This was following a site visit from an individual named Rob Andrew, I placed the order and provided a deposit cheque on the day for 101.30 which was for two roller blinds, at that time I was uncertain as to whether I should progress with the shutter order so I only progressed with the order for shutters.
I did not hear from Rob or the Shutter Company for a number of weeks / months and I chased this on a frequent basis until I was politely advised that my order was ready to deliver and fit. I was given an apology for the delay and advised that there had been difficulties with their suppliers. My roller blinds were eventually delivered and fitted on 21 June and at that stage I decided that I would progress with the order for the shutters as the price was good and I was advised that issues with the supplier had been resolved and I would have the shutters faster than the roller blinds. I paid the remaining balance for roller blinds and paid an additional deposit of 634 by cheque on 21 June in respect of shutters.
Several months passed and I had not heard from The Shutter Company, every time I called I got an answering service (not the Shutter Company but a third party) and Rob Andrew's mobile phone was not contactable. I was advised that my messages were being passed across to the company and that I would be called. No calls have been returned.
In January I finally got hold of someone in the office (Sandra) and advised that I was unhappy with the delays. I also advised that due to the ridiculously long lead times and no communication I would like to cancel the order and requested the return of my deposit. I was advised that this would be actioned and I would be sent a cheque for the refund of my deposit. To date no cheque has been received.
I have been chasing this on a daily / weekly basis. I either get the answering service but on occasion I have been able to speak to individual's at The Shutter Company. I spoke with Yusuf Elansari who did not disclose to me his position in the organisation (I have since been advised by Jasmine that he is a partner) I was told that this was in hand and I would receive a refund, further calls with Jasmine and Jacklyn have resulted in similar responses. I spoke with Jasmine today (11 May) who was irritated to speak to me advising that she had been told that this matter had been settled and I had been refunded... Citing this as her reason for never returning my calls. I asked if I could speak with Yusuf Elansari and she advised that I should call back in the afternoon as the mornings there are very busy.
The Shutter Company will not return my calls, remain elusive and unavailable, their responses are inconsistent. I fear that my 634 deposit will never be refunded and that other individuals will be ripped off by this rogue organisation.
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