My account was sold by Pinnacle to CastleRock, and I wanted to cancel it. The alarm is never used at my house, and it seems ridiculous that I should pay for a service when I never use it. My contract was up April 20th. When I called to cancel I was told that my contract auto-renewed and I could not cancel.
This seems a bit ridiculous to me in the fact that I hardly even knew that the account had been sold, and I was certainly never told that it would auto-renew. That was never part of the original contract that I was told about.
For months now I have been getting warnings from the company telling me that emails, phone calls and house calls have been perpetrated by a group of fraudulent individuals, hoping to gain my password or account information.in that process how was I to know what was actually from Castle Rock and what was not? Their customer service representative seemed to think that I should have heeded the phone calls made to me and called them back. Hmmmm, why would I do that when I had received fraudulent phone calls?
So in the process of all this they managed to rook me into another year of service. I even asked to speak to a supervisor and was told that he could see if one was available, but that they would tell me the same thing.
Stay away, bad company!
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