I bought a rug from superiorrugs.com that was badly misrepresented on the website. It was advertised as 100% wool having a density of 600,000 points per square meter with a 12mm pile. What I received was a rug made of synthetic polypropylene, with a density of half what was advertised and a very low pile of perhaps 5mm.
This rug was one of 3 ordered at the same time and the remaining 2 were advertised to ship within 7 days. 2 weeks later when the order status on the site showed they still had not been shipped (my credit card was charged for them when the order was placed), I began sending emails to the contact address listed on the site, which promised a reply within 24 hours. Several days later I had received no response to my emails so I finally tried a phone call, which yielded the information that the 2 rugs were back ordered and would not be shipped to me for nearly another month. There was no apology and no explanation as to why I was not informed of the delay. And I was told the email address on the site is no longer correct. Again, no explanation as to why they have a useless email address listed as the best means to contact them.
As for the misrepresented rug, the representative insisted there was nothing wrong with the description since it initially listed the rug as 100% Olefin and only later in the expanded description was it stated to be 100% wool with a 12mm pile, something he excused as a misprint. There was no apology for the misrepresentation, and no offer to allow me to return the rug for a refund, although the website prominently offers a 30 day money back guarantee.
In summary:
1. The item received was of much lower quality than advertised.
2. Items advertised to ship within 7 days have not been shipped after 3 weeks and will not ship for another 3 or 4 weeks, if the information I received is correct.
3. No attempt to communicate with me about the delay in shipping.
4. No response to emails, when a response within 24 hours was promised.
5. Questionable 30 day guarantee.
I will not buy from this dealer again, and would not trust anything stated on the site.
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