I purchased a Cal Spa Avalon spa from their Vista dealer in 2007 for about $8K. Last year the panels on the side of the spa where you enter and exit started warping.By March this year the problem got so bad that the panels started peeling off the spa and protruding outward. I called Cal Spa and they referred me to their local repair outfit, County Pool and Spa. Their repair representative came down and took photos of the cabinet panels and the spa cover which also showed blistering.
After sending in the pictures and some narrative by the representative that it looks like the panels "melted", Cal Spa decided to deny my warranty claim because the damage was not only to the panels but also to the cover and must be because I did something to the spa, like setting fire to the cabinet?!? Basically, they are saying that because I have two defective products from them, the spa and the cover, there is no way that they can be responsible and I must have caused the problem.
0 comments