Do not purchase from TouchStone List in the event that you anticipate quality items and excellent customer support
We requested 5 products in the list all at one time, online.
1) Never received an order # or purchase confirmation #, equally when putting the purchase about the website, or something via mail
2) Needed To contact customer support to obtain an order #, and unearthed that a merchant account have been put up for all of US instantly
3) Products online all were shown to be 'in stock' nevertheless when achieving customer support, was educated that it'd be 3-4 MONTHS before products could be delivered
4) Once obtaining the consideration # put up for all of US, couldn't get any standing for that order online for 3 times
5) Once in a position to begin to see the order online, among the 5 products had 'dropped off' the purchase; when calling client service again, they advised us the product was 'no further accessible' plus they weren't guaranteed when they might get anymore of stated product in stock. Nevertheless, they experimented with include them BACK ONCE AGAIN TO the purchase, also it was declined. While examining the web site, THE SAME product was nevertheless shown to be 'In-Stock'! In the last 14 days, when examining that product online, it NEVERTHELESS displays it's 'In-Stock', although allegedly, you will find no further in stock, and you will see no further that'll be readily available for purchse
6) Other 4 products ultimately came recently in 4 containers. No packing fall in just about any container. Among the 4 containers had someone elseis shipping tag however onto it, although the product within the container was what we requested. NEVERTHELESS — that product was DAMAGED upon birth
7) with No packaging slip for that damaged product, we'd to contact customer support instantly to see them of it, and also to learn how to come back it. Originally they stated that they'd credit our take into account the price of them, minus shipping expenses, but we'd to advise them that by themselves site, they suggest that when the item is broken, that they can also return the delivery, also. Then your whole credit needed to be recalculated, and in the place of providing credit in one single complete amount, they stated that they'll get it done in 2: one for that real product amount, plus one for that delivery! They stated simply to not make use of returning them entirely and we are able to do withit what we please.
8) one other things that did deliver, while they're in good situation, aren't truly top quality for what we taken care of them. Actually WorldMarket or Pier 1 has greater-quality items for that same cost
We shall NEVER buy something from TouchStone List again! Consumer beware!
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