On July 23 I requested ADT Security System to be installed at my residence. I went to their website and filled in the box with my name and Telephone number. A representative promptly called me and set up an appointment and took down details of my credit card and charged me $99. Two days later we suspected the system was not working and called the company. They said it would take a week for the system to be activated. After that every time went out we religiously armed and disarmed the system without knowing they never linked it to their security at all. On Thanksgiving Day we went out and armed the system but forgot to disarm. Only then we realized the system was not working, because we did not receive a phone call. I waited for the company to open the next day and tried to lodge a complaint. They checked the system and confirmed that it was not working. They wanted to charge me $25 to come out and check and if it was some other fault other than wear and tear they would charge me $158 an hour. I argued with them and they asked me to speak to their manager. He promised to send a Technician between 9 am and 5 pm and said would not charge me this time.
The Technician never came. I tried to call my credit card company to stop payment, they would not do that because it has to go through a dispute. On their website you will see a big banner that says full refund if you are not happy with their product. When I called back to ask about it, they said I am not eligible for that because I went through a dealer. I did not know it was a dealer until they told me.
Now they are saying I have to pay for 3 years whether their system is working or not.
Their customer service representatives are rude and they are trained to switch you from one person to another without owning responsibility. They know very well their system was not connected and was not working. They claim, the customer has to call every month once to check whether the system is working. No one told us that.
I am very seriously thinking of taking them to court. I do not understand how this company is carrying on their fraudulent activity throughout the nation and the State is
allowing them to flourish at our cost. When I read similar complaints from every State it looks as if this company has established a pattern and manages to thrive because of the oversight of the customers. How many of us think before signing a three year contract or give our credit card putting our faith in them?
We all should join together and file a class action suit against ADT so that they will never be able to trap innocent customers, who work hard to earn every cent. I wish I could set up a company like this and sit and home earn money without having to do anything.
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