On June 29 I went to this store to return 3 items and purchase another dozen items. For the $32 defective toilet seat I had my receipt for 2 other items ($9 & $14) I did not have a receipt. I was told that I would get a store credit for the 2 items that I did not have a receipt for, this was fine with me as I had other items to get that day.
I was asked for my drivers license and presented my South African license, complete with photo, name, thumb print etc. This was not good enough as I was told that they could not put it into the computer!
The manager, who gave his name as Toby Hayes, was called and he insisted that it was "Company Policy" that I must have a U.S. Drivers license! This is nowhere posted in this or any Home Depot store but rather was just made up on the spot.
My S.A. License is good enough to get me through airport security in SA, UK and USA, good enough to use as ID when purchasing a $1800 round trip airline ticket and good enough to use to rent a $20,000 Avis rent a car. But it isn't good enough to use as ID to return $25 worth of items at "Home Depot"!
IF this company does have such a policy then they have their head stuck firmly up their rears and they better get in gear and get it changed! But more likely they have an incompetent, pencil pushing moron in store manager Toby Hayes, someone who is just too stupid to sort out a very minor problem for a customer.
Anyone who is a store manager who can't find a way to make a $25 adjustment for a customer has no business being a store manager and Home Depot and CEO Robert L. Nardelli should get this guy a job he can handle. Perhaps bringing in shopping carts from the parking lot would be more his speed.
A copy of this complaint is going by mail to CEO Nardelli at the Corp Office 2455 Paces Ferry Road, Atlanta Ga 30339 and also a copy is going to Hayes in Cartersville.
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