On June 29 I went to this store to return 3 items and purchase another dozen items. For the $32 defective toilet seat, I had my receipt. For 2 other items ($9 and $14), I did not have a receipt. I was told that I would get a store credit for the 2 items that I did not have a receipt for, which was fine with me, as I had other items to get that day.
I was asked for my driver's license and presented my South African license, complete with photo, name, thumb print, etc. This was not good enough, as I was told that they could not put it into the computer.
The manager, who gave his name as Toby Hayes, was called, and he insisted that it was "company policy" that I must have a U.S. driver's license. This is nowhere posted in this or any Home Depot store, and it seems to have been made up on the spot.
My South African license is good enough to get me through airport security in SA, UK, and USA, good enough to use as ID when purchasing an $1800 round-trip airline ticket, and good enough to rent a $20,000 Avis rental car. But it isn't good enough to use as ID to return $25 worth of items at "Home Depot."
If this company does have such a policy, then it should change it. Otherwise, I believe store manager Toby Hayes failed to sort out a very minor problem for a customer. A store manager who cannot find a way to make a $25 adjustment for a customer should not be in that position, and Home Depot and CEO Robert L. Nardelli should address it.
A copy of this complaint is going by mail to CEO Nardelli at the Corp Office, 2455 Paces Ferry Road, Atlanta, GA 30339, and a copy is also going to Hayes in Cartersville.
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