I had my carpet installed by AMERICAN CARPET AND TILE, Inc.in Stuart, Florida.
To start it of the installer was a young kid who brought his girlfriend along, they ended up getting into a fight and she peeled out of my driveway. The installer was so mad, he ripped the seam of my carpet when he was almost finished. It took weeks to initially get the carpet.
He ended up repairing the mistake. The owner issued me a letter that stated if at any time I am unhappy with the repair, they will REPLACE the living room carpet. I was ok with that, at the time I had a baby and we had to move in the house.
A few years pass and the seam is coming up. I phoned Mr. Mannion and explained the problem, he said he would have someone come out in a few days to look at it and he would call me back. He never called, I had to call again and he sent someone out a few days later. The installer came to look at it and was shocked at the installation. He told me that I had a good case, but that the owner was going to give me a hard time. I told him that I was prepared. That was a Friday. Mondays comes around, nothing.
Tuesday morning I phoned him. He said he would repair the mistake. I told him I wanted it replaced, he said no and hung up on me. I called him back from 3 phones one right after another and he never picked up. I left a message on his machine, stating I will be up there in 15 min to speak with him.
About an hour later, I showed up at the business. I walked in and asked him if his name was Michael. With hesitation, he said "yes". I gave him my name and told him I was the one he had hung up on this morning. He was speechless, claiming it was an accident and he tried to call me back but the number was old. I asked him what are we going to do about this. He played stupid... I asked him if we should just go to court, he said yes, I'll see you in court.
If this guy would have called me back and spoke to me like a human being, I probably would have let it alone. Now days I think you need to bend over and please the customer, I don't think many businesses can afford neg feedback, much less a law suit. He was unprofessional and very rude. I think because I was a female, he figured I had no backbone and was full of it.
Needless to say, because he was such an asshole I went to the courthouse and gathered up my paperwork for small claims court!
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