The internet has come a long way in the past few years - and I hope that by people reading this and other sites - postings about Diamond Pools and by doing their home work before signing on the dotted line - they will be able to avoid the pain and many sleepless nights my family went through having John Dubyoski and his Diamond Pool Company install (or attempt to install) a San Juan Pool.
Everything noted in the complaint # 454555 in their submission dated 5/22/09 echoed our horror story; except our job was much more expensive and harder to repair. I will recant the story below - but before I do, know that I have a list of "many" other Diamond Pool victims that are or have had varying degrees of the same problems. One current family from Wilton is unable to allow their children to play in their back yard because of the way the job was managed (pool upside down and an open hole in the back yard for over a year). John leaves a list of casualties at every job!
The unfortunate thing is that I, and almost all the other victims had spoken to San Juan Pools before and after their experience with John and they continue to list him as an authorized installer. I just got off the phone with them and they said he is an independent contractor and that they do not speak to the quality of his work or his history - which is not what they told me when I called them before I started my job - they said he was an "award winning installer" - my guess is they hung up the phone and laughed that he wins the award for the most dissatisfied customers.
So - my warning to you - John will over charge you, sell you more than you need, take much longer than he estimates (not due to weather), will do a shoddy job, most likely will be fired by you before he finishes the job, and then you will be left with an uncompleted war zone in your back yard and John will have been paid for most of the unfinished job. Call in Connecticut and ask them what they think of John, call Decks and ask them what they think of John, call and ask them what they think of John - call any "material" vendor or supplier John uses - and do some of your own homework! Interview some of his former employees -
In very brief form - John told us that our job would take two weeks to complete - the job began in August and extended into the following summer when we ultimately fired him (of course weeks at a time would go by and he would not show up). His equipment sat in our yard and on our driveway during this entire time (ruining our driveway which was in great shape before he started - Repair cost $1,200). The ends of our drainage pipes still remain buried (cost to fix unknown), at the time we fired him the project was 93% over his original budget (not caused by changes to the work estimates and not caused by ledge having to be removed); his equipment charges was based on run time (metered hours) - we would come home to find equipment running and just sitting there (fraud cost unknown), his invoices would have the hour meter readings - start and stop clock, the stop on one bill did not equal the start on other bills (and the equipment never left our yard - cost of fraud, unknown), electrical conduit was installed by John which I later learned is not legal for him to do (and it was not supervised by an electrician); a retaining wall extended onto my neighbors property had to be move ($5,000 to repair), the filter area installation guidelines called for a concrete pad - John put everything on gravel; cost to repair ($1,200), equipment John installed was not appropriate for our system (cost to replace $700). Trust me - the list goes on. Oh yeah, and he pays his guys under the table $8 per hour, he charges you $50 per hour - and they do not have workers comp insurance coverage.
There are so many other vendors out there - don't use this one; he is bad news. As you read his rebuttals - ask yourself why people like me took the time to write something like this - don't walk away, run!
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