Complaint / review text:
In march of 2001 I purchased carpet from Carpet Palace. There sales person came to our house and brought there perfered line of carpet that they sell and we purchased an plush Mohawk carpet that was expensive but felt great.
One month after the install the carpet starting changed colors. I called the store and spoke with Mike or Joe after being blown off by my sales person who I am sure was at the bank with my money already who cares about me know. After a few days I finally got someone to my house and then they sent a Mohawk inspector out and after some debate they decided to replace the carpet altogether. I did not care I just wanted what I paid for and it wasn't this, besides having to put my house back together for the second time in a month.
About 3 months later I notice small spots on the carpet in the main hall where you enter the house. They started to appear all the way down the hall. I called the store and left messages for my sales person who I knew would never call and then I tried the manager again (Mike or Joe). After several very nasty calls and several days I finally got someone to my home to look.
He said it was the lighting then finally after I would not give up he said that they would send out another Mohawk inspeator. So a couple weeks went by and the small spots are now 12 inch circles that look like a garden path down the hall. So I called again and again until Finally the inspector came I was told that my carpet was "Pooling" that this was not anyones fault carpet sometimes does this and they are not responsible. I could not beleive it so I called Mohawk Customer service and was told the same thing that "Pooling can happen on the roll in the warehouse or in my house and tuff luck if it did it in my house. Yes that was Mohawks response. That is another story!
I called the store and talked to Mike and Joe and he told me he was not going to do anything for me that I should not make a big deal of this or push the issue he Quote "Is not someone to F& with at this point what was I to do.
I was screwed and there is nothing I can do about it. So I just want the word out Stear Clear of Carpet Palace and save yourself the MONEY and Heart Ache. They are rude and do not stand behind there work or what they sell!!!