On March 5 a sales person came to our house to tell us about ther pools. When he came in we sat down at the table to talk about the different pools he had to offer. He went through all the pools and their guarantees.
We made our decision on the Sea Isle with a deck. We ask him what all that included and he told us all we would need to do is provide the eletric close to the pool. He also told us it would only take them 8hours to install the pool and then we could swimm in it in 4hours. He said they would contact us one to two days before they would come to set up the pool. He also said that we would have our pool in by the first of April.
At the end of March my wife called Island Pools to see when they were coming out. The lady that answered the phone told my wife that they were behind 4-6weeks due to all the rain which was understandable, but the workers will be in contact with real soon.
On April 4 Roy (the installer) called us to set up a time so he could come out and see where we wanted our pool. He was suppose to come on the 5th but called and said he was stuck in traffic and couldn't make it that day. Then he called back and siad he would be at our house on Thursday April 11 and that he would call my wife at her work so she could come home to show him where the pool was to go.
When she got there he told her they were going to put the pool up that day. She ask he if they also brought water and he said no. So she call Island Pools to see what was going on. She talked with Kelly and she told her that water is not included. My wife said but that is in our contract and Kelly said well can you pay for the water and then we will reimurse you. My wife said no that's not what we agreed to in the contract.
Then Roy called my wife later that day and said that they would have to finish the pool on Friday April 12 because we could't get water at the last minute. He told us his workers would be there a 7:00A.M. And would be ready for water at 9:00A.M. Could we make sure the water was there so they could finish with the liner. So we made arranements to have water at our house at 9:00A.M. My wife called her work to let them know she would be late because they were finihing the pool and someone had to be home. At 7:00A.M. No workers at house. 8:00A.M. Still no workers so my wife tried to call to cancel the water because she knew they would have the pool done by 9:00A.M. But the man was already on his way to get the water to bring to our house. Finally one of the workers called my wife at 8:45A.M. And said they wouldn't be able to come because his daughter had to go to the emerancy room.
My wife ask the worker was he going to pay the water man to sit and wait for them to get done because he will be here in 15 minutes? Then he put Roy on the phone, Roy said can't you just call the water man and tell him to come out later and my wife said no he will be here in 15 minutes. She asked how come no one called before now and his response was "well that was the last thing on their minds to call you."
He then said they would be done with the pool around 3:00 P.M. And someone would have to be there to sign the completion papers. My wife said they would have to wait until 5:30P.M. Until I got home from work because she couldn't miss any more time. His response was "I can't have my workers waiting around for 3 hours waiting for you, it takes them 3 hours to get home."
Then they called my wife at work and told her that they had a problem with the liner and they would have to put a new one in but not today (4-11-03). They would come back 4-20-03 (Easter) around 9:30A.M. Or 10:00A.M.
Kristin told my wife she knew that was Easter but they wanted to finish the pool, so my wife said ok. Then on 4-20-03 we got a call at 9:30A.M. From Kristin that they were not coming and I told her I want my pool finished today. She didn't want to hear it and so I hung the phone up. Then Roy called back and told me that they would be there on Monday and I told him no you promised that you were going to finish it today and I want it finished.
His respose was that it was to wet and I told him it did'nt even rain here. He said well if I come up there and it's wet we won't be able to to anything anyway. And again I told him I want my pool finished like you promised me. They never showed up. They came 4-21-03 when no one was home and left trash everwhere and didn't instrust us on how to use the pump. And didn't call to let us know they were coming either.
I called Island pools to tell them what was going on and they told me that I had to call the manfactor and I told them no you do because I bought the pool from you not the factory.
Called factory about being instructed on the pump and they wanted to tell me over the phone. I told them no they were suppose to show me and I would like someone to come out to show me. Ted from the factory said he would put a work order in and they should be out there in 2-3 days. Well that was 4-23-03 and still no one has come out. And now Island Pools won't return my calls either. Left message on 4-26-03 telling them if someone didn't call back that they wouldn't get the rest of their money for the pool.
This problem is still going on.
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