We had Rocco in our home for an estimate for a small carpet installation. He gave us a price that was supposedly reduced, it was not. We agreed because we were living with a bare hallway floor and the competition charges for estimates! We chose a berber carpet, known for durability and beauty. We chose from a TINY SAMPLE... I asked for a dark color, he gave me the darkest... Supposedly... HE ALSO SAID IT WAS THE TOP GRADE OF BERBER, IT ISN'T!!! Once installed, we were pleased enough, looks fine, BUT within 5 weeks of the original install, the carpet was running!!! Like pantyhose running!!! So, we called, got a bit of a run around and after five calls had someone JUST SHOW UP TO OUR HOME!!! Thankfully, someone was home... They re-installed what was once a seamless carpet with now 2 seams!!! That's 3 pieces of carpet for a HALLWAY!!! Within hours, the new carpet had a run!!! Now, as I wait on hold for a rep to get back to me, after 4 calls again, I wonder if they will respond or if they will just give me the same run around? They all say the same rehearsed lines and all contradict one another!"thank you for calling empire today, your call is very important to us, we will be with you shortly!" Bullshit!!!
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