Do not use this company! Their service has increasingly gotten worse. There were numerous times where we had to have the crew come back in because they did not clean one of the rooms, didn't vacuum, didn't clean the hardwood floors, bathrooms, etc. (all of which is specifically outlined in the contract).
We also had multiple occasions of the crew still being in our house after 5:00 P.M. My wife and I would come home from work and the cleaning crew would still be there. They had a 9 hour window (8:00 - 5:00) to get it done and were still around 'after hours'. We complained numerous times to the owner and it still went on. Finally, once we told the crew that they had to leave and reschedule it stopped.
Their workers broke our bath tub drain and the owner initially agreed to reimburse us for the damages. She recommended her plumber, we used that plumber, and once services were rendered she said that she wouldn't pay for the tub. Completely irresponsible behavior on her part.
We're also yet to be reimbursed for a broken collectible caused by one of their workers (a vase was also broken by one of their workers - but 'accidents happen' according to the owner). We told her in January that we no longer wished to use her service and wanted to be reimbursed for the unused sessions (we prepaid - huge mistake on our part) and we are yet to see any type of reimbursement numbers.
If you're in the market for a cleaning service, this is definitely not the company to use!
Tim
Lincoln, Nebraska
U.S.A.
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