Sears Essentials on Woodyard Road Clinton, Maryland, 20735, pulls bait and switch on lawn mower. Lawn Mower Pictured on the box isn't what's in the box. A Cheaper model placed in box, Sears has failed to address problem, store manager now lies, probably since problem has gone on so long.
The lawn mower I purchased from Sears of Woody yard Road, Clinton, Maryland. This mower was purchased the day after black Friday. Without a store model I purchased it by the picture on the box, the mower I received was not what was in the box, Sears has failed to respond with a resolution, in fact I have phone corporate on 12/1,12/5,12/7,12/8,1/8/09,1/16/09,2/16/09,3/7/09,3/12/09,3/14/09.
Once I did speak to the store manager in which she turned around the story of the wrong lawn mower such as you weren't here on the right day? You got a bigger box? To the point I became frustrated and wanted to speak to the district manager.
I phoned again today 3/14, at which point I was told the store manager has spoke to me 9 times, this is untrue! I'm furious that the problem has not only NOT been corrected but the store manager has now lied; you cannot speak to a district manager now that a store manager has SAID they have corrected the problem.
The problem is, Sears sold a lawn mower the picture on the box is NOT what was inside the box! I was told on all the calls listed above that someone would be contacting me, they haven't! I want the mower that I paid $180 for to be the one pictured on the box.
Store:
Sears Essentials, 8827 Woodyard Road, Clinton, Maryland, 20735, store manager; Yulinda Summers
0 comments