I have 'been an owner of Sears Lawn Mowers for over 25 years. Last year I purchased a New Riding Mower from the local Sears Store in Albany, Georgia. I used the Lawn Mower approximatley 6 times in 2010 with no problems. Then in the Spring of I cut grass 1 time. Then the next time I statrted to cut grass the Lawn Mower would not start. I contacted Service and scheduled an appointment. The Technician came out 10 days later checked the mower and said it had a bad "cam". The Tech ordered the "cam" and told me he would be back when the part arrived. A few weeks passed and I loaded the Lawn Mower up and carried it to the local Sears store I purchased it from and talked to the Manager (Stacey). Of course there was nothing he could do for me except to schedule an appointment. After talking to him and trying to get them to either refund me my money or replace the Mower I left there with only a scheduled appointment and high blood pressure. After waiting for several weeks the Tech returned and replaced the "cam". I then attempted to cut the grass and did for about 20 minutes until the Lawn Mower stopped running. I again contacted customer service and scheduled another service call. I was lucky enough to have a Technician stop by and check the mower the same day. The Tech checked the Mower and told me the "coil" was bad and that he would have to order the part and he would be back in two days to fix the Mower. Now I have been waiting for 11 days and still noone has showed up to fix my Lawn Mower. So I call customer service again to find out when they are going to fix my Lawn Mower I haven't been able to use in 3 1/2 months. Of course I get transferred from one person to the other and stay on the phone for over an hour and guess what? Still waiting on parts and no satisfaction.
Well I know I'm not the only customer that's having problem's with Sears or waiting on parts, I WOULD JUST ADVISE EVERYONE TO KNOW HOW SEARS TREATS THERE CUSTOMERS. I would tell everybody to stop buying from sears because of the way they treat customers after the sale.
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