We bought my husband a recliner less than 2 years ago. We are both in our 60s have no children at home, so the chair has never been abused, as a matter of fact, the chair still looks brand new. My husband keeps a quilt over the chair to protect it from anything he might spill.
A few days ago he was sitting in the chair and started to shift, when he put his hand on the left arm it popped and almost fell off. We tried to contact the store where we bought it in Blue Ridge Ga. And they had gone out of business. We had the receipt and it states it is a catnapper made in Cleveland Tennessee, the address and everything is still on the chair.
He called them and was told that the outer part of the chair only had a one year warrenty but the metal frame was warrented for 5 years. He was told to have someone take the material off and if it was the frame they would send us parts to fix it. My husband took the covering off himself and we were both surprised to see how shoddy this chair was built.
The wooden part of the frame was constructed very poorly, some of the staples had busted the thin plywood that is less then 3/4 inch thick. The wooden part was not solid, it has holes cut in it and is notched and pieced with glue and staples. The wooden piece across the back of the chair on the bottom is in two pieces and not put together well at all.
A solid piece would give more stability. My husband does some woodwork himself and was very surprised at the haphazard workmanship. The bar under the footrest has a place for 4 screws, only two were in place. I would urge anyone buying a Catnapper chair to ask to see the bottom of the chair. If this companys name is on the bottom, don't buy. Their work is shoddy and built cheap. We had been told if we bought a Catnapper we would be getting a good chair. Not always true.
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