Since day one we have had problems with our couch. It came in with the sewing coming undone. The first month we had springs popping off the back of one of the recliners, sewing coming undone on the couch and multiple places. Cushions getting flat and becoming bunched up. The backing or stuffing was falling out of all the backs of the seats.
Our ottoman drawer was broken and the casters keep breaking. They tried to fix it by screwing screws in the casters but failed. Also in some spots instead of sewing the material they stapled it. It would be like holding 2 pieces of cloth in mid air and stapling them. There is no backing for the staples to go into.
We have a bar under the sleeper mattress that is bent and the mattress itself has been used maybe a month total and has holes in it from the springs. They have lied saying our dogs have taken a crap on our couch. They said my wife said our dogs pooped on our couch and I was standing right there. It was a lie. That never happened. Our dogs are potty trained.
I did lose my cool with customer service because of this. Then Big Sky Upholstery (a repair company) said it was customer and dog abuse that is why our couch is falling apart. They also said when they were here doing repairs our dogs are trying to chew through the door to get out. Also a lie.
I took pictures of our couch and the door to show proof of them lying and to show the problems on our couch Here is the website that the pictures are on.
Http://spokane. App. BBB.org/complaint/view/27020495/c/we3p1m (Complaint ID#: 27020495)
I have emailed Sandra from the triple B with more pics they are not on the website yet. I have tried with the triple B but Ashley Furniture refuses to go to arbitration
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