I would not recommend doing business with this company. But if you do, or you got the warranty via a sale find out exactly what is covered and what your limits are for each covered section of the warranty (preferably before you send them money). To be frank, it's simply not as good as they make it seem. Also, you will be amazed what is not covered and how fast you can reach the dollar limits for each section of coverage. It seems that the non-covered items are the ones that usually come to fault faster or are the big expensive items. It may look good on paper, but ask some contractors about pricing and the limits of coverage.
As for customer service, great, until something goes wrong or there is a complication. They can become rude, argumentative and condescending. I actually had a customer service rep tell me that I could not speak with his supervisor. That the supervisor would tell me exactly what they did. I had to call back (again), go through the phone tree (again), and wait on hold (again) to talk to a new person and ask for a supervisor.
I also had a rep argue with me!
The communication between the various people that may handle your reported problem is not very good. I've had one person tell me one thing, and another something totally different.
Buyer beware!
Check them out at http://www.homewarrantyreviews.com/reviews the majority of reviews are fairly negative.
0 comments