We purchased Empire State 7L248 from Lowes in Richmond, KY on March 31. The carpet was installed April 20. Within two months there were signs of wear. August 14, Pam, from the Richmond Lowes store was to call for an appointment to look at the carpet. She did come out and look at it and told me that did not look like "normal" wear.
She was to get back with me, but never did. I left messages a couple of times, but no return call. November 8, I called Shaw and spoke with Diane. She wanted to place the blame on the installer, but the installation had nothing to do with the poor construction. Diane did fax me the warranty info, since Lowe's didn't provide it.
Diane wanted me to send a sample, but that would have left a hole in my floor since the leftover was sent to the dump.
I got the feeling that this was only going to make me more upset and still not get anything done on this crappy carpet. I have 10 year old builder grade carpet that doesn't look this bad. My only advice is to not purchase Shaw carpet, and especially not buy it from Lowes in Richmond, KY.
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