I have been the unfortunate victim of a fraud. I purchased a set of New cookware at a home show in Seabrook NH and it is junk. I was told that I could cook waterless, but it turns out that the extra thick pans... 7 layers, gets too hot for an ordinary stove.
These pans were made for a differant type of range, but the 2 guys at the show said they would work fine with my stove. After I tried to cook the way they told me, I burned my food and now, cannot clean my pans. I called the numbers and all I got was some guys cell phone voice mail.
I called New Era/Pro Health and I was told that those guys do not work for the company, but are indepedant and they buy their pots and pans for re-sale at shows... So, my warranty is with the guys that sold me this junk and now I can't find them. I just want my $1,600. Back.
I know that there are good cookware companies out there, so I would suggest that anyone that buys stainless steel pans that they check and see how long the company has been in business... And make sure that they are buying from the company and not a couple of thieves that buy stuff wholesale and then rip off the public.
I am filing a complaint against those guys with the NH Attorney Generals Office and see if they can help me track them down.
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