Usacomplaints.com » Construction & Repair » Complaint / Review: Simplicity Gourmet, LLC - Simplicity Gourmet, Stock up on Brillo, you ll need it for these no-stick waterless cooking pans. #385907

Complaint / Review
Simplicity Gourmet, LLC
Simplicity Gourmet, Stock up on Brillo, you'll need it for these "no-stick" "waterless cooking" pans

I recieved a call from Simplicity Brides that my name had been entered as bridal registration for these pans. All I had to do for the free honeymoon was go to this demonstration the next weekend but I had to respond right then and there. I did, knew it was a scam. No one I knew had registered us anywhere, and I had only registered us at Wal-Mart and Target. Had I been smart and done a little research on the company before we went, I never would have wasted my time.

We had no intention on purchasing the cookware, only getting the free honeymoon and running. But upon seeing the cookware actually work, tasting the food, we decided to get the basic set-up. If I had only known the trouble this cookware would cause.

We recieved it fast enough, with the food saver containers and water purifier. The vacuum food savers seem to work well enough, but we never have leftovers in the fridge long enough to find out otherwise. The water purifier doesn't make too much of a difference in our drinking water but we still use it. The pots and pans are a different can of worms altogether.

We first used them for vegetables as was done in the demonstration. Prepped the pots according to the directions. Added a tablespoon of water like we were told. 10 minutes later, over low heat, we had a pot full of burned veggies. Cleaning that was NOT easy. After calling the company we were told they didn't have a cookbook out for gas stoves, but to lower the heat and they would send out a new cookbook.

A few days later we tried again, this time with meatballs because they had to cook longer. Had everything in the pot like I normally do, and set the temp to low on the stove. They normally take about half hour to 45 minutes to cook. We set up the pots like we were told in the directions so we'd hear the whistle. After 1 hour there was no whistle, there was condensation built up but no vacuum seal. We have yet to ever hear the pots whistle, and have burned many a meal.

Remember the cookbook they were supposed to send us that was specially designed for gas stoves? That was in the beginning of June. It is now December as I'm writing this, still no cookbook, no word ever again from the company.

Here we are, nearly half a year later, still paying for cookware that doesn't work. I can't complain to Equitable Acceptance, they only finance the cookware. Leaving messages with Simplicity didn't help as they never returned my calls. So now, because I never did my research, I'm paying on these pots for a long, long time...

I have, through much trial and error, gotten frozen veggies to cook rather well, but over $2000 for a pot to cook veggies in once in a while is definately not worth it.


Offender: Simplicity Gourmet, LLC

Country: USA   State: Tennessee   City: Smyrna
Address: 750 Jim Parker Drive
Phone: 8668977676

Category: Construction & Repair

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