My Wife was home one evening and received a knock on the door from a Pinnacle Salesman. He told her he noticed our alarm sign in front of our house and he was sure he could offer us a better deal then our current alarm system. She told him we might be interested and to come back when I would be home to discuss it. Later that week the sales rep came back and I met with him. He went on about how outdated my "Lan Line" system was and how his new "cellular System" would supersede it. He was right in that the technology was better, But in order for it to work it would need to be hooked up correctly.
The next day an installer came to my house to rip out my old system and install the new one. I was told it would take no longer then a few hours 2 days later the technician "finished" the installation. I asked him where he put the 2 way communicator he said "in the basement" I asked how would central station be able to hear me if the device was in the basement 20 feet away behind closed doors. He replied"it is very sensitive it picks up everything" (I believe he didn't want to run the cable that was necessary to have it located upstairs.)
Before he left I asked him if he could demonstrate the system for us. He sighed and said it is real simple you put your code in and set it to away when you leave and when you return you do the same. Again I asked him if he could demo the unit. He did and good thing I was persistent with a demo because he ever hooked up the outside siren. When I mentioned that to him he sighed again and said "why do you need a siren outside? If a bugler breaks in he will not hear the siren outside" I said "I would like my neighbors to be aware that something may be wrong"
So after another Hour he hooked up the Siren outside. I then asked to test the 2 way communicator. What a mistake that was. He said "oh, your system is not compatible with the 2-way communicator" I laughed at first then asked why was it sold to me then?"he said something like I am not the sales guy you need to ask him. So I called the salesman who sold me the system and he said "yea with your system the 2 way communicator is not compatible so we will give you a free key-fob instead. I was so disappointed at this point I said fine.
A day later my son was home alone and decided to leave. He locked all the doors and windows but forgot to close the backdoor. He went out the front and set the alarm with no problems or errors on the alarm. I came home and called the company and explained that I can set the alarm with my backdoor wide open and the panel shows a ready state. They said they would need to send out a technician. I explained to them that I did not have such a great experience with the first technician and asked if they could send a different one. They said they would.
Later at work I get a phone call from my wife saying that the same technician was at the door and telling her he needs to fix a problem. I called the company and asked them why did they send the same technician when I asked for a different one. The rep told me they only have one tech for that area. SO my wife let him in and showed him ow you can leave the backdoor open and there are no faults on the panel. He rudely told my wife she was the problem and she does not know how to use the system correctly. Then stormed out of the house leaving his tools there! I again called the company explaining what happen. They said we can send out the tech again if you are still having trouble. I swear these people are not human!
So I never got the system corrected because I just don't have the time or energy to deal with these people. Yesterday My power went out and my alarm did as well. I never got a call from the monitoring company asking if everything was ok. I called today and let them know that my power was out but I didn't receive a phone call from the alarm company. They said why would we call you. Losing power to your house is your problem. I explained to them what if a bugler was to cut the power while I was on vacation and then broke in 24 hours later after there battery died. How would I be notified. They said it is my responsibility to monitor my own alarm! What! I asked why am I paying a monitoring fee then? She didn't answer me and again said I responsible or testing my alarm. I also found out that the monitoring company has not been receiving "Cellular Signals" from my system in 4 months and never notified me.
I know this is a long story and trust me I left out allot but I just want everyone to know DO NOT ACCEPT ANY ALARM SYSTEM FROM PINNACLE SECURITY. They are a true RIP OFF company.
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