Bay Alarm Burlingame, Ca
I recently had an alarm system installed by Bay Alarm less than 3 weeks ago.
Day 1 and 2 installation.
Day 3 I have a fault on my control panel. The technician on the morning of Day 3 but cannot resolve the problem with a detector.
Day 4 a technician scheduled to arrive between 11 to 3 calls and cancels. I called service again and they found two faulty detectors.
Day 5 I get a call from the monitoring service that I have a low battery fault. A technician arrives and trouble shoots the system, but could not find the problem.
Day 6 A more experienced technician shows up and finds the unit had a bad relay. Since this was the weekend he had to come back between Mon and Friday.
Day 7 The technician replaces the suspect unit.
"one week later"
Day 8 The problem with the low battery fault appears. Call for service that night and the technician can not resolve the problem with the sensor. The technician disables the bad zone.
Day 9 I call the district supervisor, service manager, salesman, to ask for my money back and have the system removed. The install service manager calls and arranges to have another technician to trouble shoot the system again.
Day 10. The service manager is sending another technician to fix the radio. He said they are experiencing problems with the equipment.
It is clear that this system is unreliable and should be totally replaced. Bay Alarm service people respond quickly, 4 out 6 times the people could not fixt or resolve the problem. Billing is wonderful. They make sure you pay your bill on time.
Hope no one else experiences the poor performance of Bay Alarm Company.
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