When I called for routine plumbing, First American said that they would send out a tech. Well, it turns out that the contractor no longer contracts with First American since they were not getting paid. So, when I asked for another contractor, First American said that there was no one and that I would have to get an outside plumber and then get reimbursed.
Well, that's where the fun starts. When I called for authorization and the plumber was there, the company said that they would not authorize the work. When I called around for other price quotes and found the cheapest, First American said that they would not deal with that company.
After giving me a ton of run-around, I am still waiting (and having to take days out of work) to get an authorized plumber to come out to my house or to have First American say they will reimburse me. What is the worst part of it, though, is that the people on the phone are clearly not knowledgeable or helpful in any way. They merely read a script to you over and over on the phone, without listening to your issue.
If you live in Rhode Island and need a home buyers' warranty, absolutely do not go with First American!
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