I have a warranty through American Home Shield, and had trouble with my jacuzzi tub, which they cover. The only plumber assigned to the area is Premier Plumbing. The first trip was the owner who basically said he knew nothing of tubs. He sent another person that works for him in. He took the information to replace the pump, not clear, but this person may have even taken out the pump, as he asked did it ever trip the breaker. Then he was doing some testing, the breaker tripped, and he said "well, if it was not shot before, it is now." He left telling me he would order the part to fix. Two weeks passed, as did many calls to American Home Shield. They then sent a third person out who did the same thing, took the part number, etc. Another two weeks passed. Nothing. I called American Home Shield, they were told the part was on back order. When AHS called Premier, apparently it was not ordered at all. We are 9 days short of two months, and nothing has changed. I called in a second order for a separate leak on Monday, Premier was assigned, it is Friday, still no call. I called American Home Shield, and even they agreed Premier was so bad, that they sent a non-contracted plumber out, who fixed my second leak in one hour! I called back American Home Shield about the jacuzzi, and they have now finally assigned a different plumber, after calling Premier and getting the same reaction I always get. (I was shocked the phone was even answered.) Hopefully now, I may get some service. These people almost cost me my relationship with American Home Shield, who I have never had a problem with.By the way, I am not the type of person who complains by any means, but this was absolutely ridiculous.interestingly, when the plumber came out to fix my leak, he asked me, so you have been having problems with a plumber? I said yes, and he asked me if he could guess who it was. And yes, he guessed Premier. I strongly suggested to AHS today that they find another plumber who can service Winnebago County customers. Not sure what they can do there, but they did add me to a list, that if I have plumbing issues, that Premier is not to be contacted. That is really bad! Shockingly, Premier can't be found on any internet yellow pages for me to leave a review, so the review must go here. Do yourself a favor, and stay away!!!
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