Usacomplaints.com » Construction & Repair » Complaint / Review: USA Wallpaper - Item backordered. I cancelled item. This company will NOT cancell item or give refund. Consumer Beware. #373506

Complaint / Review
USA Wallpaper
Item backordered. I cancelled item. This company will NOT cancell item or give refund. Consumer Beware

On October 13, I placed an order for wallpaper, spending $93.12. That same day, I received my order confirmation via email. Shortly after I received my order confirmation, I received an email stating the product I ordered is 'temporarily out of stock and on delay with their supplier'.

On November 4, I called the 800 number to inquire about my order and spoke to Customer Service Rep, Becky. She placed me on hold, came back to the phone and told me, "your order is backordered and should ship in 2-3 weeks". I asked Becky, if I cancelled my order now, how long before I was refunded by money. She told me 1-2 billing cycles. I asked, "How long is a billing cycle?" Becky told me 30 days.

After thinking about this for a few days, I called back USA Wallpaper on November 10. Again, I spoke to Customer Service Rep, Becky and told her I had phoned on the 4th and wanted to go ahead and cancel my order since it was on backorder. She put me on hold for a couple mins and when she returned, I was told that she phoned her supplier, and the order is now being processed. I asked, "has it shipped"? She stated, "No". I told her I'd like to cancel the order since it had not yet shipped. Becky told me I could not do that. I questioned, "If my order had not yet shipped, and is only in the processing stage, why couldnt she call her supplier back and cancel my order"? She said, "that is not how it works". (Um... Becky... Yes... Yes it IS how it works).

So, after finding out my wallpaper order, (which had not yet shipped, and was POSSIBLY being processed, but no one really knows for sure) was going to ship anyway someday, because Becky said so, I told Customer Service Rep Becky that I will return the wallpaper when it arrives for my refund. Becky told me I would have to call them AFTER I received my order for a Return Authorization AND then I will be charged $38.00 to return the order. Becky told me the $38.00 is what UPS charges, but actually, the $38.00 is their restocking fee, NOT what UPS would charge.

I told Becky, NUTS TO THAT! Give me a supervisor. Becky placed me on hold. Three mins later, Leslie picked up the phone. I asked if she was a supervisor of the gal I was just speaking with, and she told me, "no". I told her I was requesting a supervisor and would appreciate it if she could find me one.

Leslie placed me on hold and 30 seconds later picked up the line and asked if she could help me. I recognized the voice as that of Leslie's and stated, "I just spoke to you Leslie, and I want a supervisor. You told me you were NOT a supervisor a second ago." Leslie YELLED back at me, "I never told you that". I asked her again, "Are you a supervisor"? Leslie now told me, "yes, I am a supervisor."

Ok. WHATEVER! I just want this issue resolved, the ignorance to end, and my refund in hand.

So I tell SUPERVISOR Leslie my story. Same song and dance, however, this time I was told (mind you without being placed on hold so SUPERVISOR Leslie could call their supposed supplier) that the order is on the UPS truck. Knowing she was being a teeny-weeny dishonest, I said, "Great. What is the tracking number"? SUPERVISOR Leslie told me that the tracking number had not yet been issued. (FYI - UPS doesnt put anything on their trucks without a tracking number).

So basically, USA Wallpaper will NOT cancel my order OR give me a refund. Consumer Beware.

Mad at myself, I googled the company further and found this site. I am complaint #20.

I then phoned my bank, and thankfully, their fraud department is handling the situation.


Offender: USA Wallpaper

Country: USA   State: Ohio   City: Sandusky
Address: 2419 E. Perkins Ave
Phone: 8005735824

Category: Construction & Repair

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