Usacomplaints.com » Construction & Repair » Complaint / Review: Westgate Timshare: Planet Hollywood Las Vegas - Vacation Dreams... Rip-Off Reality: Timeshare Chokehold. #368672

Complaint / Review
Westgate Timshare: Planet Hollywood Las Vegas
Vacation Dreams... Rip-Off Reality: Timeshare Chokehold

It was going to be a great Las Vegas vacation - my husband and I were off to the Planet Hollywood for the first trip without our son. As we walked through the casino we were literally accosted by some used car salesman (gum and all) trying to "give" us our free vacation goodies. I knew what the deal was, timeshare. I thought we were strong enough to get through the presentation, so we opted to go for the free $200 of gambling chips. WRONG CHOICE.

We got suckered in. It was the demo room that did it. I am telling you, if you can manage not going into the example suite, you might be able to make it through and get your free prizes. We got through that, loved the suite and then was escalated to the manager, who made us this "great" deal. Then we got whisked into our closing agent who was there as an "unbiased" third-party to help us navigate this large purchase. We trusted our closing agent and handed over our credit card and $1480 for a down payment. WRONG CHOICE.

We went through piles of documents and signed and signed. When we asked about what happens if we get home and want to cancel, he said very vaguely that we wouldn't want to do that. That it would be very costly and basically impossible. At the end of everything, he gave us two free tickets to breakfast, a huge brief case with all our exciting docs and handed us this "Public Offering Statement" that was required by law. He told us how boring it was and that we would never want to open it. He even flipped to a page and sarcastically read from some lame legal jargon. He gave us his personal cell phone and congratulated us on our investment. (The investment they say would go up in value 10-30%).

Of course we stewed about it for a full day and then it hit us. WHAT THE $ (@*# were we thinking??? We got off our flight and ran to the internet to do some research. We realized quickly that we made a bad decision... There were hundreds of people that were stuck in these $15k - $100k timeshare purchases. We called our loan agents cell and asked how we could cancel, he said he had no idea, that there has never been anyone that has wanted to cancel.

BEST DECISION: I decided to open up the "lame" Public Offering Statement. Right on the first page in BRIGHT CAP RED LETTER: Consumer Should Read This Report Before Signing Any Paper.in on page 17 was our salvation: The Revocation Form. There is a Nevada law that protects people like us — people who make made decisions on our trip to vegas. Nevada Statute 199A states: "person may cancel this agreement without any cancellation fee or other penatly by hand delivering or sending by certified mail written notice of cancellation to your location... By midnight of the fifth calendar day following the day on which the agreement was signed.". By law they have to refund your monies (minus any free stuff they gave you (breakfast, shows, brief case) by the 15th day. It works, we got our refund! Here is what we did:
1. Made purchase Sat
2. Mailed via overnight and certified mail, a letter written and signed by both of us stating our desire to cancel. We also coped page 17 out of public statement and signed and dated that as well. I followed mail and got email confirmation of them signing for it. They sent the refund to my credit card on day 10 minus $80. $30 for two breakfasts and $50 for that stupid briefcase. THey tell you to mail back briefcase for the refund of $50.

Now — we wanted to cover our behind during all of this and we decided to scour the Public Offering Statement to find falsehoods in our purchase. So that if we had to go to court we were prepared (the document states that if you have to go to court and you are found in favor of, Westgate pays you back what they owe you PLUS legal expenses. Here is what we found they misrepresented to us:

Page 17: Statute 119A (they didn't want us to know about 5 days and tried to confuse us and spin around the facts until after 5th day)

Page 9.3d (after table of contents): Accural and carryover of timeshare weeks. You CANNOT carryover your timeshare weeks. We were told that if we didn't use one week, we could move it over to the next year up to three years. THIS WAS A LIE

Page 10.8. It again states there is no carryover from one year to another

Page 11 10. F: We bought a 2 bedroom suite every other year, which could be broken up into two separate weeks. One week in the one bedroom suite and one in the studio. We ONLY bought this because they said we could break it up and use the studio in one year and the one bedroom in the other year. This states that you MUST use both studio and one bedroom in that year. You can't split in your off year.

Page 11 10i: We were told we could book up to a year in advance for our every other year timeshare. This says only book up to 120 in advance.

Page 16 6: We were told that if the place was rented out and it became damaged by the renters we would not be responsible. That there would be HOAs to cover. THis states that we would be solely liable for any damage incurred. (so there goes the ease of switching weeks with someone in Miami for ours in Las Vegas)

Page 2 of Exhibit 8: We were not told that the I. I program (the travel exchange) was voluntary. They told us it was part of the westgate program and that all dues were required each year.

Hopefully this helps you guys. We learned our lesson and will NEVER go to another timeshare presentation again. Thankfully, we just lost 3 hours of time, plus ruined most of our vacation and about $100 in postage and that $30 breakfast. However, we know that there are lots out there who missed the 5 day cancellation and are stuck with $20k in debt.


Offender: Westgate Timshare: Planet Hollywood Las Vegas

Country: USA   State: Florida   City: Ocoee
Address: 2801 Old Winter Garden Road

Category: Construction & Repair

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