I am in the process of replacing most of the 1st floor flooring in my home (1,500 sqft) and adding wood treads to the stairs. I tried to schedule an in-home appointment twice with Empire and on both occassions the appointment was cancelled the morning of the scheduled day. Their inability to reliably keep to a sceduled appointment begs the question if they can keep to an installation date and offer quality installation. My experience thus far with their 800 representatives and the scheduling by the local office reflects a poorly run and unprofessional organization. I'll take my business elsewhere.
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