I contacted Empire Today on line for them to call me with information on window installation. They never called me so I had to call them. The representative kept saying window treatments, and I had to keep correcting her with window installation. We made an appointment for the next day between 5pm-7pm.
The next day I got two phone calls with no messages left, but on the caller ID, it was from a local bar. Finally when I got home, the bar person called again... It was the Empire Today guy wanting to come out and measure. He did not tell me his name, just said it was E/T, can I come out now? (it was 3pm, and he started calling at 1pm.)
I said no, the time is set for between 5-7, and my husband will be home then. He asked if he could come out early just to start measuring. I said NO again, not until after 5pm. We set that time for a reason. He asked how to get to my house and I said, well, I see you are coming from XXXX Bar, I hope you are not planning on coming over here after drinking.
He got very defensive, and rude. I had to leave, but he did end up showing early. My husband had happened to come home from work early. (I wish I was home!) My husband said he was sluring his words and smelled of booze. AND E/T sent a carpet guy. This was not even the window guy. So he left.
I called E/T to register a complaint. They passed me around to a few different people, and I had to keep telling my story over and over. They seemed concerned and kept apologizing, and I kept asking if he was just a bad seed, or does he truely represent E/T? They all reassured me it was just him, and they would report him to his district manager. So I agreed to give E/T another chance. We made the appointment for the following morning between 7-9am.
THEY NEVER SHOWED UP. I called and the representative asked if I this was for a second measurement, (no), or was this for the window treatments, (NO), and then asked, didn't they already come out, and I had to tell the story all over again. I was so mad!!! Then she said it was impossible for them to have made this appointment to come out today, as they were in Boston for a meeting!
I said, forget it, I don't want their business, and I will use another company. Her response..."ok, no problem." And she hung up.
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