I had laminate flooring installed by Empire Today. I was happy with the installation which was done quickly and all my furniture was moved and then put back. Shortly after the installation, I noticed some puckers along 2 of the seams. I called and someone came out and checked it and made an appointment to repair it the following week. They never showed up. I sat waiting for 3 1/2 hours. I finally called and they claimed they had no record of the appointment. After much run around and not the nicest treatment, they made me another appointment and told me I would have to pay over $300. This was never told to me by the representative who came to check the repair needed. They proceeded to tell me it was in the contract that I would have to pay. I am completely unhappy with this company and warn otheres to be cautious and ask a lot of questions. Also get names and numbers in case they decide not to show up for scheduled appointments. I will not use them again or recommend them to my friends.
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