We were Suburban Propane (Fargo, ND) clients in 2001 and were pleased with their gas company. Roughly in 2004 these were bought by Ferrellgas. Though we reside in Minnesota the Grand Forks, North Dakota workplace of Ferrellgas was the provider and responded our requires customer support. We'd a "maintain complete" agreement for gas as well as had "secured in" the gas cost. The vehicle might load our container within the coolest month and cost people industry prices in the place of praising our agreement. While my spouse might contact and have what occurred to the agreement, the woman in customer support was usually rude to him after which might lookup our consideration and inform him, oh yes she appreciated it had been a contract and might recalculate the statement. This occurred with every statement we obtained. Lastly my spouse had enough once they began incorporating costs for "container rental" besides the rest of the costs currently within the statement. He approached an area gas organization with their aid bought a gas container plus they arrived and set it so we're able to proceed to make use of the gas within the Ferrellgas container that people had previously taken care of.
There's far more for this than I've time to create. I'm along the way of processing a using the attorneygeneral. Amusing thing, whenever we questioned our last statement (obviously it had been the incorrect quantity again) they informed us we did not possess a deal and we'd to pay for the marketplace value. We quit a balance due and published three or four letters arguing it. Lastly, the headquarters office of customer support named and stated they'd possess the "nearby" workplace contact us. Exactly the same rude woman that my spouse continues to be coping with for 4 decades named and was informing me that my spouse was rude and would not allow her chat. And she's not responsible for delivering out agreements to clients and he or she doesn't have indisputable fact that we published letters to Ferrellgas. She set her boss about the telephone and also to "maintain" us as clients he'd provide us a deal for gas at $1.99 for your year. However he'd not alter our overdue statement under $2.27. If you threaten to depart the organization they provide you a contract along with a fantastic price but when you're a person you receive overcharged plus they never deliver you a deal. The brand new gas provider informs us he's a lot of ex-Ferrellgas clients plus they all essentially state the same happened for them.
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