So in April, my husband brought the snow blower to Don's Small Engine Repair
Don's Small Engine Repair
1449 Coon Rapids Blvd NW
Minneapolis, MN 55433
763-757-0192
Because Menards said that Don's Small Engine Repair handles the warranty claims; the snow blower had come with a manufacturer's warranty.
When my husband brought the snow blower in April to Don's Small Engine Repair, Mark, the guy working there, asked if we needed it right away. My husband said that there was no rush. Since I did not write down the times when my husband called to check on the snow blower, I cannot document that.
Last Saturday, August 16th, my husband stopped at Don's Small Engine Repair to check on the snow blower, because it has now been FOUR months. The shop was closed, so he took a look in the lot. There he saw our snow blower - out on the uncovered lot with a few other snow blowers, where rain, hail, and the sun can beat down on them.
I spoke with Mark on August 20th and asked about the progress of our snow blower. He said that he would "pull it out and have it ready in a couple days." I was mad. It's been four months and he hasn't even started to repair our snowblower. I called back and left a message on his answering machine, reminding him that it was a new snow blower, and when it was handed in his care, the snow blower should have been stored in a covered lot, because the weather can damage the snow blower (rust, paint fading, etc).
I wonder if any of the snow blower owners know about the care that their snow blowers are given.
I believe that when something is brought it, it should be worked on in the order that it was received.
On August 25th I called and left a message since no one picked up the phone. Ben from Don's Small Engine Repair called back about 2 hours later to tell me that they aren't going to work on the snow blower and that we need to pick it up and have it repaired somewhere else.
So this tells me that Mark had lied about repairing the snow blower "within a couple of days" because it's been longer than that already. I will be contacting the BBB about their business practices.
We picked up our snow blower today, August 25th. And it has rust in many spots - we have the photos to prove this. This snow blower WAS NEW - there was NO rust on it when we brought it in to Don's Small Engine and Repair. Because they left it outside, it got rusty. When I pointed out the rusty spots, the employee there said, "Sue me!"
We have brought our snow blower elsewhere for repairs, and their storage area is covered.
If they would have told us that they would be leaving our snow blower out there for several months, we NEVER would have chosen them to repair our snow blower.
Because they left our snow blower out side, it went from new condition to rust. One of the labels is also coming off because of the weather.
Get this — Ben, the guy from Don's Small Engine Repair told me that my snow blower still "looks like new" on the phone. From these photos that show rust, could you believe that this snow blower is new? I don't think so.
I highly recommend not bringing your snow blower to these guys. If you must, demand having it stored within doors, and call them every week to make sure that they are repairing it. Stop by often to check. Maybe make them sign something that states that it will be done by such a date. But it probably won't matter anyway, since you might be told the same thing is me if you aren't happy with their service. You may get the response: "sue me!"
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