IN February I purchased a full bedroom set and mattress from Hampton Furniture. The girl named Ashley claimed she was the owner's daughter. I was greeted and quickly lured into buying a bedroom set that was on the floor. The sample set was in perfect condition. But the furniture that was delivered to my house was not. Upon delivery of my bedroom furniture I found the bed paint to chipped and peeling. This was a new set. I had no bed to sleep in and I purchased a Bed, a headboard, footboard rails and dresser, night stand and chest. I called Ashley, the owner's daughter and asked her why was the bed damaged when it was supposed to be new? She quickly talked her way out of this like used car salesman. She replied, "Oh, I knew it was damaged, we have contacted Lane Furniture and the bed will be replaced as soon as possible!" Well, it is the end of June and this was early February. Since February, and the delivery of my damaged goods I have called Hampton Furniture and I have personally gone into the store to talk to "Ashley the owner's daughter" to find out what happened to my "QUICK replacement." I got a different answer each time I contaced Ashley. The second time I went into the store I asked for Ashley, she was too busy to talk she was with a customer and I left my phone number. She never called me back. The third time I went into the store Ashley was sitting at the front desk and she pretended to go into the back. I stopped her and asked her again, where is my bed replacement. She again answered like used car salesman, " so and so is supposed to handling that and they are out of hte office right now. I will give them the message." I was outraged! I looked at her and I knew she was lying, she knew she was lying and still in that cool southern style, she lied right to my face. The third time was complete joke. I was given the same excuse "that someone else is handling it and that person will contact me." I was never called and never contacted and I will never buy furniture from them again. I think a consumer tv show should be invented on local tv stations to WARN customers against these companies that lie and steal customer money. I think they should be held accountable for their bad behavior. Oh, recently they left a phone message saying that the furniture company was "back ordered"
0 comments