I began having issues with my spa last year and tried for several months to get Cal Spa's to honor their warranty. They did not and after trying for a long time finally had to take them to court. After hearing the case the court awarded me the judgement.
I have sent Cal Spas certified letters requesting payment. They have yet to pay. What I want to know is whether they are going to resolve this issue once and for all or do I need to go to the media, the better business bureau, and launch a website to let consumers know what horrible customer service cal spas gives thier customers.
We purchased the Spa because my husband has back trouble and it was to help relieve some of his pain. All that has happened is we have gotten a lot of headaches and a defective spa. The dealer and spa service agent both said that the spa was defective and it was do to some part of the manufacturig. We proved our case and won.
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