We bought a spa from Cal Spas in Jan. 2004 when they had a big show out in Pomona. We have a 5-year parts and labor warranty.
As of 8/21/08, the spa just stopped working. We called Cal Spas and were told we had to call the dealer in our area. We live in Orange, CA. We called the dealer who then gave us the phone number of a service tech. We called that number.
The service tech is basically a contractor and said that it would cost $85 for him to come out (he is a 5-minute drive from our home) and that it sounded like, from our description of the problem, that the pump had stopped working. He informed us that it would cost us $400 to fix it. We informed him that we had a 5-year parts and labor warranty. He replied, I can almost guarantee you that anything from 2004 will not be covered under the warranty. He went on to say that certain parts now being manufactured no longer fit spas from 2004.
The next day, I tried calling Cal Spas to speak with someone in Customer Service. What a joke that is. When I called their office in Pomona and explained my problem to the operator, I was transferred to "Customer Service".
The phone rang and I was put on hold from 9:21 A.M. Until 9:25 A.M. Then the phone started ringing and rang until 9:35 A.M. At which time I got so frustrated, I hung up.
A friend of mine is a lawyer and has instructed me on what to do next. I'll follow her instructions and we'll see what happens.
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