I purchased an EdenPure Model 500 XL portable heater on-line on 11/27/07. It arrived on December 8; it never worked as advertised. A $30 heater would work equally well, except this one cost $297. Then it quit working totally the 2nd week in January.
Today is February 1, and I have spent since then trying to get resolution to my complaint. I have made at least six calls and left messages. These calls are never returned same day. Only once did I get a live person on the phone, who promised me a return authorization be the end of the day Jan. 28. Today is February 1 and no return authorization has been received. I left another message today and have received no return call. There is no address listed on their packing list.
It is obvious that this company has no intention of making good on this product and is just ripping off the public.
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