We contracted with BOSS Resurfacing of Grapevine, TX back in March to completely redo our back yard patio and around the pool area with apressed concrete pattern. We were told during the sales presentation, that it would be exactly like our old sidewalks and patio area, but in the new "pressed concrete." We were also told at the time of the presentation and also by the owner, Keith Kimberlin, that the stain is mixed into the concrete before it is applied. Our utmost important statement was that we wanted the pool to be "safe for our Grandkiddos!" There are so many things that are a nightmare about this whole process, which started off with them breaking a french drain and not repairing it before they even started pouring the concrete. I called before they apperaed the very next morning and requested that it be repaired. It never was... I will minimize the story to only list a few of the problems:
The stain was not mixed into the concrete as we were told it would be, the new application does not meet with the coping of our pool, therefor allowing an approx. 1/2" drop from the coping to the concrete, which risks the safety of our Grandkiddos, guests and ourselves and any of us could trip and fall into the pool, or twist an ankle, no Deco Seal was used, and the seal between the coping and the concrete is gray in color and should have been brown, but we were told "they were too busy to run to Home Depot to get the correct Deco Seal, so just went to Wal Mart and bought what they had"... BOSS Resurfacing was to remove the patio circle where the furniture sits, and replace, level and reinstall a new one then apply the new stamped concrete... There were no joints put in where the old patio and sidewalks and new came together, so now there are many cracks appearing all over the patio area, and also, the reason we had it removed and redone, was because it had sank over the last 16 yrs. It is now sinking again, which we made it clear we wanted that repaired. Where there was a joint, the crew poured concrete over the joint, forgot where it was, so they decided where it should be and drew a new line (curved mind you) so it would look like there was a joint... Only problem is, it has a huge crack now, about 2"s behind where the real joint is. They walked on the new wet stain and left footprints. They evidently did not press the concrete stamp hard enough to make clear lines, so they took a screw driver and carved out the lines, which left them an unsightly mess, rough and uneven, an eyesore, and they also removed the stain that was supposed to be in the lines to start with. The stain sealant that was applied to the surface of the concrete, had already started to wash away within weeks. There was no Deco Seal applied between our home and the new application, so water can accumulate under the patio and sidewalks. The color of the stain was suppose to match our home, and is no where close to a match. We are not professional resurfacing people, so had to rely on BOSS Resurfacing to decide what colors would match our home. When you sit in a chair on the patio and move back, it scrapes what stain is left on the concrete off, which means there is no stain mixed into the concrete. The three french drains are now taller than the pressed concrete, so they are useless... They will not drain. Around the skimmers, some of the concrete is even with the skimmer, the other side, isn't.
We were not given a Disclosure Statement, and it took nearly 3 weeks before anyone would address our situation and they returned calls at that time, because they wanted the balance on their contract. When they came out to see all of this DAMAGE, we were told it would cost us another $600.00 (original contract amount about $8,281.00) to "float" the concrete up to be even with the coping of the pool. When we said we were told it would match originally, we were told they "would take us to court and put a lien on our home." They try to say these are "WARRANTY ISSUES"... But any warranty issues I have ever had was something that didn't work after the fact... Not something that was not installed, like the joints that were necessary between the old and new patio circle where the sidewalks connected etc, concrete that was installed as poor quality workmanship, the wrong color installed because it was "easier for the crew" to go to Wal Mart, and all the other issues.in their contract, it states that any warranty work will be done only after the contract balance has been paid in full. Mr. Kimberlin states that his company is "The Best in Texas", and he was given one half of the contract amount as a down payment in good faith, in yet he has no faith in his own company to repair what has gone so badly... And will not do the high quality, professional work that we were told we would have, so that we would be PROUD of our home... Unless he is PAID in full. (?)
Now, Keith Kimberlin, Owner of BOSS Resurfacing says they will repair all these "workmanship errors" (again, AFTER HE HAS BEEN PAID IN FULL!) and he says he will put grout in the lines, which he makes out is $900.00 at his cost, free to us, only problem with that is~ that is an easy "fix" for BOSS. This grout will only crack and come out of the lines, and then what? We've already been told by a number of companies in the same business, that the only way to have the professional, "BEST IN TEXAS" stamped concrete application that we thought we would get from BOSS Resurfacing, is to have all of the BOSS Resurfacing application removed, and START OVER, a cost of another $8,555.00 which does not cover the cost of another repair to make the patio circle level again.
We, in GOOD FAITH, trusted this company. It took them weeks and weeks to return my calls and arrange to come out to see the mess they left us in... We gave them $4,140.00 down payment, and we can not enjoy our back yard patio and swim area!
It still isn't repaired as of this date, October 29th.
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