This company is a nightmare to deal with. Even with a signed contract clearly spelling out what is to be built Shasta believes they are above contracts and honesty. Gary Dudley, Butch and Jerry Coke have all tried to dodge the responsibility of who is responsible for the errors done to our new pool. With defective 2 week old wok pots eroding, chunks of cement being blown out of our in floor cleaning system, 2 split and cut filters and not following the contract were just some of the problems we have had with them. Shasta missed timely deadlines due to their lack of preparation and following up on documentation.
This is typical of the excuses we received throughout our new pool process. They have been slow to come up with solutions, the best solution they can come up with is to cut the plaster and add their omission or a lovely $100 gift certificate to a Shasta store! Ripping up our plaster and doing it correctly is out of the question as according to gary dudley "it just does not make good business sense since it will cost over $10k to do that now" Beware - following their contract could "not make good business sense since it" might cost them too much money to fix their errors.
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