I purchased a spa from this company many years ago and from day one all we had were troubles with this spa. They always said that they would take care of the problem, but all they did was patch up the problem.
This spa was to be used for my back problems and the few times that it did work I had no lower back problems. The only thing was that this spa always got to hot and you could not control the temperature.
They would tell me that some controller was the problem and when the warranty was up they could not do anything for me. I talked with several people including the son of the company but there was nothing that they could do for me.
I had several business look at the spa and they all said the this type of controller was a piece of junk, they also said that they have replaced many of these same units. I could have had it fixed but it would have cost me between $500.00 to $900.00 dollars.
I know that this purchase was many years ago, but there was nothing that I could do with letters and telephone calls, until I found the Usa Consumer Complaints.com on the web. Maybe I can't get anything at this time, but buyer beware of Spa Crafters.
You may like what they sell but the service is terrible they will tell you all sorts of stories and lie and you will most likey do as I did and just put it in storage.
Richard
San Antonio, Texas
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