Mancini's does everything they can to shuck their responsiblity toward a warrantee. The 'Customer For Life' theory, the crux of what is taught in every legitimate salesmanship class, is bucked by Mancini's Sleep World. It is so hard to was through the muck of their missed appointments, incomplete deliveries, 'sign this now' attitudes (I mean that through three wrong deliveries, they kept yapping and pointing to the signature line, shoving the paper under my nose and tapping the signature line, smiling as I was trying to write down details of the discrepancies and read the small print, of which you had better read very very well because they-don't-tell-you-these-things-in-the - store, non-English-speaking 'smile and nod their heads' delivery staff, inaccurate (incomplete or totally wrong invoices showing things NOT there, new deliveries of yet more damaged merchandise, incomplete deliveries), did I mention incomplete deliveries?
Why would a stain void a warrantee? If a brand new mattress is clearly defective, what does a stain really have to do with it? Do they intend to re-sell the defective piece? Puleeeeeez!
My mattress was not stained, by the way. It wasn't worth the time taken from my job to deal with Mancini's gyrations anymore. Besides the $800.00 I spent on the mattress set alone, I lost a great deal of income jsut writing down the reasons I refused the various pieces of bad furniture. Wish I had sent the mattress set back at the same time.
Win
Stockton, California
U.S.A.
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